Netflix, Inc. Consumer Complaints All Reviews

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Netflix, Inc. Reviews

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  • Poor disc quality

    Over the past couple years, I've noticed more and more problems with the playback of DVDs and blurays. It seems at least 1/2 the movies we get anymore will screw up somewhere in the middle and we'll miss part of a chapter or more to freezing up. The discs themselves often show little or no wear which tells me it's a quality control issue from the manufacturer side. Lately, we've been getting more and more discs that won't play at all. They won't even load in our bluray player. The last example was Interstellar. It wouldn't play so we asked for a... More...
    (Entertainment, Movies, Events)
    m1296's Picture   m1296    0 Comments   Comments
  • Netflix, Inc.

    I have returned the same titled movie three times now. I am convinced they are sending me the same broken dvd every time. I attempted to contact a live person but as everyone knows, there's no way to do that. I finally taped a note to the dvd and told them how I felt, knowing that someone in the mailroom will just throw it away and no one will ever see the complaint. Very, very disappointed in their zero customer service. More...
    (Entertainment, Movies, Events)
    RoyalPalm's Picture   RoyalPalm    0 Comments   Comments
  • Double Billed!

    I have been double billed for 3 months and customer service was so rude and refused to rectify the situation. My email wasn't working so my teenage daughter logged in under her email which prompted her to set up an account. She entered the same billing info so not sure why Netflix didn't realize we are the same account. They also checked to see that no streaming has occurred under my email. Customer service was robotic in their response which was basicly "Too Bad"....hard to believe they treat customers this way! More...
    (Entertainment, Movies, Events)
    luke13's Picture   luke13    0 Comments   Comments
  • Netflix is a waste of $7 a month

    This company is an absolute joke. Not only does it only have shows that most people wouldn't pay to see, all unheard of or unpopular, it only works about 5% of the time. I have called in a few times and cannot believe that with the lack of professionalism from their customer service crew, that this company could possibly be so big. I have been given nothing close to help. If you get a male he will flirt with you, talk about the weather, call you "girl" and yawn and say I don't know. Or sit in complete silence. And if they do attempt to help they are reading off google as... More...
    Laurelgibbons's Picture   Laurelgibbons    0 Comments   Comments
  • About to end my subscription

    Never anything new worth watching! Every update there may be 1 new interesting flick and two dozen horrible titles that no one in Canada has ever heard of. Plus, just a few kilometers south in the USA, they have a much greater selection and at the same price that we're paying. My plan now is to re-subscribe every 3-4 months, rather than every month, catch up on the shows I watch, cancel and repeat. It would be no different than the current service, except I save on the 2-3 months of worthless service. More...
    (Entertainment, Movies, Events)
    bonesetter's Picture   bonesetter    0 Comments   Comments
  • netflix customer service

    I just cancelled my netflix account because they were billing me twice a month for unlimited streaming. This had been going on since October of last year and they couldn't explain how my old account was reopened and linked to my new account. When I asked for a refund or some sort of credit for being double bill, customer service told me it's not their policy to get refunds because netflix is a pre-pay service and the product had been used.n More...
    (Entertainment, Movies, Events)
    hendawg74's Picture   hendawg74    0 Comments   Comments
  • Netflix

    All I wanted to do was watch Grey's Anatomy before I went to bed. So I got my mom's laptop and plugged it in and got all cozy in bed ready to watch. I go to the website, type in my account information, and Netflix was "unable to process my request". So I went to try and call customer service and yet again my "request was unable to be processed. I am not happy. Not only can I not get on my account, but I cannot contact Netflix to resolve the problem. I'm angry. And bored. Thanks. More...
    (Entertainment, Movies, Events)
    hannahdurbin1's Picture   hannahdurbin1    3 Comments   Comments
  • Netflix- bad customer service

    I have been a happy customer of Netflix off and on for many years. I like the selection that is available to me. I am currently using streaming only so I don't have to wait for a dvd in the mail. The quality is good, and since I don't have cable I watch Netflix A LOT. In the last three weeks, 12 shows that I watch on a regular basis (daily) have been moved to dvd only. I feel this is a move on Netflix's part to attempt to get me to subscribe to dvd only service. Wrong. I will be cancelling my subscription. I would rather watch the commercials on Hulu than be treated this way. More...
    robbiegomez82's Picture   robbiegomez82    1 Comments   Comments
  • no notification when billing

    I don't have a problem with netflix's service, except for one thing. They don't notify you when they are going to bill your account before hand they Also, there is no way to get it off of autopay, that I've seen. Netflix has overdrawn my checking account so many times because of it. Even though I like the service I'm paying for. The fact that it doesn't notify me when it charges my account is enough reason for me to just get rid of my subscription. More...
    (Entertainment, Movies, Events)
    Skittles123's Picture   Skittles123    0 Comments   Comments
  • Billing

    I had just noticed my billing from my Credit Card statement that I was getting charged $17 and some change each month. Noticed it had been about a year. Apparently they started charging for streaming. I was never notified of the Increase from $8.00...To me, this is Fraud. I would like the company to Reimburse me the $100 it took from me over the last year... I am really pissed off. More...
    (Entertainment, Movies, Events)
    bschoepf's Picture   bschoepf    2 Comments   Comments
  • Netflix poor updating

    I dont really have a problem with netflix they have never really screwed me over however i am becoming very unsatisfied with there updating. I am sick of watching the same movies and tv shows over and over. There are plenty of good television shows already on netflix that are only 1 or 2 seasons when they are up to 8 or 9. they only update dumb shows in my opinion. im thinking of canceling because i never watch it anymore. More...
    omgitzjesiii's Picture   omgitzjesiii    1 Comments   Comments
  • Netflix has horrible customer service!!!!!

    My credit card date expired so my bank sent me a new card. Just because I changed my credit card number that was on file with netflix they wanted to CHARGE ME FOR TWO MONTHS OF SERVICE!!! I called and called and could not get one single person (including 5 supervisors) to understand that this is just absolutely ridiculous. To charge someone two months for changing credit card numbers. They acted like it was ok to scam people out of their money, even laughing when I told them I was going to cancel. The way they acted was just unbelievable. Not to mention the poor selection of streaming... More...
    (Entertainment, Movies, Events)
    missjasmine34's Picture   missjasmine34    1 Comments   Comments
  • poor customer service.

    I have netflix streaming and I decided to upgrade my service to receive streaming and one dvd at a time. I waited all day for the (dvd) movie to be released (stating it was being sent) and it did not happen. So, I called netflix and the customer service representative was really nice and told me she would send two movies out for the inconvience and both movies would two new releases I had requested. The next morning I checked to see if my account was updated and I noticed they were sending out one and it was an older movie. I called and asked what was going on and they told me they were... More...
    (Entertainment, Movies, Events)
    deeyoung's Picture   deeyoung    0 Comments   Comments
  • their service

    Netflex has screwed me out of 2 years of service that I have already paid. Netflex suspended my account and refuses to reinstate it until I give them an active credit card, even though I have 2 years worth of redeemed give certificate on my account. There was no notice, no phone call, absolutely no notice of the suspension. So I called last night to get the problem solved, guess what the customer service individual did not care at all, so I asked for the supervisor, after waiting for 5 minutes as he typed away on his computer, I sure sending the information to his supervisor, and... More...
    (Entertainment, Movies, Events)
    johnsch54's Picture   johnsch54    2 Comments   Comments
  • Customer Service Flop

    I had bee a happy Netflix customer for the past 5 years until today. A few weeks ago a made an airhead mistake and sent back MY movie instead of theirs. I have a had a few problems before and have been successful when calling customer service, so i though "no big deal I'll just call them to see what I need to do". As I thought, I called and spoke to a customer service rep. He assured me that these things happen and it's no big deal. He said it takes approx. 2 weeks to be sent back once it's received. It has been 3 weeks and when I called today I was informed that... More...
    (Entertainment, Movies, Events)
    CSFlop's Picture   CSFlop    1 Comments   Comments
  • Instant Queue problems

    Repeatedly tried to watch Dexter on Netflix for a while until episode 4 season 1 had problems with video, it would become scrambled and broken. I reported it multiple times through the automated system, but when it wasn't resolved within a week I tried to find direct e-mail contact with no luck. Eventually the series was taken off. I was not happy. Now I'm trying to watch Battle Star Galactica episode 1 season 1, but it only plays the first 7 or so minutes of the show. I reported it again, and saw that others are having the exact same problem, so it's not isolated to... More...
    (Entertainment, Movies, Events)
    limelikegreen's Picture   limelikegreen    0 Comments   Comments
  • Netflix poor service

    My wife has been waiting for two weeks and after three phone calls to Netflix, they sent TWO copies of War & Rememberance Vol. 5 & 6 - She was waiting for Vol 4 - They keep sending us discs to appease us, but they can not send vol 4. I guess the problem is that they are listed as Roman Numerals and the person pulling the order is too stupid to know what IV means. I spoke with a supervisor who offered more free movies when I wanted an adjustment. Netflix knows nothing about proper customer service. The Supervisor said that I could talk to one of his peers (no one above him)... More...
    (Entertainment, Movies, Events)
  • Netflix doesn't want your opinion

    There's no way to give feedback about their service except a generic selection of choices for streaming movie/dvd playback issues. DVD's available are not the same as streaming availability. There are no language options available for streaming movies, i.e. Japanese anime only plays in english. I want subtitles available when streaming to my TV. If they are trying to move their service to do online streaming only, I will cancel. Internet services are way too expensive to stream all of my movies. The recent price increase notice is not improving my opinion at all. More...
    (Entertainment, Movies, Events)
  • Sept 2011 Price Increase

    Netflix sent out an email yesterday announcing a price increase coming Sept 1, 2011. It splits the online streaming service and the DVD mail order parts of the subscription and charges 67% more for the bundle. This is a technology company, and technology is supposed to get cheaper as it matures. What is this??? I'm not paying to fund Netflix's Latin American expansion. Guess who is cancelling their subscription altogether on Aug 31? Great move for a "growth" company. Good luck meeting earnings estimates when enough people get hit with the sticker shock proposed by... More...
    (Entertainment, Movies, Events)
    letterman's Picture   letterman    2 Comments   Comments
  • Billing

    I have been a netflix customer for about 6 months. For the month of April i did not have the funds to pay for netflix so they put my account on hold. Well on May 13th i was able to pey for netflix and get my services back on. Well one week later they put my account on hold again. I called their customer service and the guy who took the call was very rude and arguementative. He did not even care to try to resolve they issue. All he told me was that in order for me to watch movies i would have to pay again. And that he didnt care who i contacted to complain to. Then just like that he canceled... More...
    Scubasc7's Picture   Scubasc7    1 Comments   Comments
  • No selection poor service review

    Netflix advertises unlimited downloads of movies and other programs directly to your TV. However, the programs available for this are extremely limited. You can't even download most made-for-TV movies or documentaries. Additionally, the available bandwidth is pathetic. I can watch programs uninterrupted with my DSL Internet connection anytime except in the evening when usage is high. Then, you wind up waiting almost as much as watching. Tonight it took over and hour and a half to watch a program that lasted less than an hour. We are considering canceling the service due to the... More...
    (Entertainment, Movies, Events)
    365931's Picture   365931    0 Comments   Comments
  • Never again!

    I set up account with netflix to find that it looped back to start membership start up page. It took my money but looped back to start membership. A glitch on their online site. So I waited over the weekend once money posted back to my account & tried it again. Same thing..I called to get same response too. We will post money back to your account & you can try again, we are aware of this glitch & working on it. My question was...since it shows ya'll have my money cant you go ahead & start my account.the answer was no. That would of been the most logical way to go since... More...
    (Entertainment, Movies, Events)
    realdealru2's Picture   realdealru2    0 Comments   Comments
  • Netflix inc.

    been with netflix for two years, good service up to about the last 8 mos. since blu-ray you have to wait up to 2 weeks or more before you get a new release, talked to customer service many times same story we are working on it, new netflix ad brags about increasing its membership by over 20% but they cannot take care of its current members, (1 day shipping)well guess seems to be getting worse. and if you ask them for a price adjustment, sorry we cannot do that, it seems if they started giving back money maybe the problem would be solved More...
    (Entertainment, Movies, Events)
    DDDD123's Picture   DDDD123    0 Comments   Comments
  • New Policy

    I recently tried to put three movies in my cue that were released this last Tuesday. They came up in the "Save category" with the notification that they wouldn’t be available until February 16th a month later than their release date. I called and got some obscure answer that amounted to they were trying to help their subscribers with “wait times yadah yahdah” and “it costs Netflix less.” Two of the movies I wanted to see were available to be seen on Cable and the third I rented. I would like to know if this will continue to be their policy... if so I... More...
    (Entertainment, Movies, Events)
    pandpm's Picture   pandpm    0 Comments   Comments
  • Damaged/Dirty DVDs

    Anyone know who to contact at Netflix about this? I'm so tired of getting movies that garble half way through. Netflix needs to clean the DVDs before sending them out. Seems that this should be a basic part of the service, delivering a DVD that plays all the way through. I keep reporting this as damaged discs and never get a response or acknowledgement. Seems that Netflix isn't too concerned with delivering a quality experience. More...
    (Entertainment, Movies, Events)
    kshcolo's Picture   kshcolo    2 Comments   Comments
  • Service

    I have had a Netflix account since April 2006 and up until recently have really enjoyed the service. 3 months ago I put movies in my mail box 2 Saturdays in a row and Netflix never received them. I contacted both the Post Office and Netflix about the problem. Netflix locked my account anyway. After calling and getting my account unlocked, now I guess I'm on a list to get only old movies. I used to get new releases when I got the movies back to Netflix on Mondays. Since this episode with the missing movies. I receive nothing but old movies. I keep my list updated for 3 to... More...
    (Entertainment, Movies, Events)
    Memaw9's Picture   Memaw9    1 Comments   Comments
  • Fired by Netflix

    I just canceled by subscription with Netflix, not because of any negative experience, only to save money. However, once I clicked on CANCEL MY SUBSCRIPTION, I feel like I've been fired from Netflix. They cut you off IMMEDIATELY with no refund or continued service of the remaining time left over for the month. They also demand, with a "please", that you return any outstanding DVDs immediately! I'm surprised they didn't send the cops to take back "their" property that day, but you never know. This is no way to treat a customer of several years. If I ever... More...
    (Entertainment, Movies, Events)
    firedbyNeflix's Picture   firedbyNeflix    0 Comments   Comments
  • Downhill very fast.

    I was one of the first people to jump on the Netflix wagon when it started service and I recommended it to all my friends and family. It was a great company then, but it has gone downhill very fast. Since the advent of Blue Ray its almost impossible to get a new release for several weeks. (i.e.: I have had Michael Clayton on my list since before it came out and still have not seeing it over a month later) Netflix customer service keeps promising the problem will be resolved, but as of now it just keeps getting worse to the point where I have been several weekends in a row without receiving... More...
    (Entertainment, Movies, Events)
    ajxmiami's Picture   ajxmiami    3 Comments   Comments


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